The quality policy of FINSA is based on providing our customers with the products and services they demand with the required quality and in compliance with the regulations in force in each case.
This policy will be achieved through:
Paying attention to the needs of our customers.
Planning specific actions about our processes in response to the new demands of our customers.
Preparing the framework to establish and revise our objectives.
Analysing the results obtained from the changes made in the processes.
Implementing new actions arising from the findings achieved through such an analysis.
Training our staff in accordance with the actions derived from the improvement of processes, so that they assume the responsibility for carrying out their work with the required Quality.
Demanding our suppliers have a Quality System that ensures the suitability of the goods and services supplied, and, in the particular case of timber, a Sustainable Forest Management System for their exploitations or for the certification of the Chain of Custody of the products and subproducts derived from the use of this type of timber.
The Management of FINSA fully supports the guidelines and procedures arising from the Quality Manual, which are, thus, mandatory for all its employees. FINSA undertakes to provide the necessary means to achieve the provisions of this policy, ensuring its update, its dissemination and its understanding at all levels.
European Forest Institute